FAQs

colorful waterproof hard case

FAQ

FREQUENTLY ASKED QUESTIONS

Can I get a sample first?

Yes, we offer a sample service.

What is the price for the product?

Product prices vary according to style and material. Please select your preferred product for detailed pricing information.

What services do you offer?

Accepted Delivery Terms: EXW, FOB, CFR, CIF, DAP, DDP.
Accepted Payment Currency: USD, CNY.
Accepted Payment Type: T/T, L/C, D/P D/A, MoneyGram, Credit Card, PayPal, Western Union, etc

What can I buy from you?

Hard case, gun case, rotomold case, smart case, dry box and ammo box.

Are there any special offers or discounts?

We periodically conduct promotional activities. Please monitor our official website and social media channels for updates on our current promotions. Additionally, our sales team will proactively provide you with pertinent information.

What should I do if there is a problem with the product?

Should you encounter any issues with the product, please do not hesitate to contact our customer service at any time. We are committed to providing you with wholehearted assistance.

Can I talk to a customer service person on the phone?

Sure, our customer service team is available from 9:00 am to 6:00 pm China time on weekdays. To receive professional assistance, please call +86-20-36777691.

Is it possible to track my order? If so, how do I track it?

Yes, you will receive an email with the tracking information as soon as your order has been dispatched. Please be aware that it may take 1 to 2 days for the tracking information to be updated in the logistics system post-dispatch.

Can I return or exchange my product?

According to our return and exchange policy, you can apply for return and exchange within a certain period of time. Please consult the salesman for specific matters.

What are your working hours?

Our company's working hours follow China Standard Time, which is Monday to Friday, and the specific office hours are from 9:00 am to 6:00 pm. The company will suspend operations during weekends and national holidays.

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